It is not often that I allow a customer to get under my skin.
I no longer take things personally.
Yes I might get a little annoyed such as when I had a customer swear at me.
Or who snapped at me with regards to my asking for about making a donation.
By the way I saw that customer yesterday and he would not even look at me.
Pretended not to see me as he passed by.
But I digress.
Yesterday was my first shift in Customer Service since March.
I only made two huge gaffes trying to charge two separate customers 100’s for their lotto.
When we enter in a quantity for the lotto tickets it is 1,2,3 etc.
I entered 400 once instead of 4 and 100 instead of 1.
Shook my head on those two.
It was a really good day.
Weird shift let me tell you.
Despite being slow my day whizzed by.
I am finishing up emptying the pouches when a customer approaches with his bag.
He has two beautiful roasts.
Both in the $50-55 range.
I am cringing inside thinking that he purchased them by mistake and was returning them.
Which meant we would have to throw them out.
But no that was not it.
A couple of weeks ago we had a special on these roasts for $8.80/kg ($3.99/lb) and he had had a rain check.
When he went through the till his cashier was one of our newer girls and instead of calling for help she entered in each roast as $8.80.
That is right $8.80 per roast.
Great I am thinking that he is coming back so that I can correct the error.
I thank him and tell him that I can help him.
I can return the first amount and weigh them at the correct price.
That is not why he had come back in.
He had come in as a courtesy.
He really did not need to have come back in at all.
I am standing there staring at him not quite able to comprehend.
Not because I did not understand but the fact that he is arguing that because he did not have to come back in and let us know of this error.
In his head it equated to getting his roasts for the wrong price.
Even when I said human error does occur he disregarded that.
Making himself out to be the saint coming back in and pointing this error out to me.
Finally I had enough.
Staring directly into his eyes voice lightly laced with sarcasm I said:
Sir if you feel that it is right to take them at that price than by all means take them.
Really I can do that?
If you feel that it is right to take them for the wrong price than yes.
Okay thank you.
Tight smile from me.
I can go home and sleep well tonight. Not feel guilty for not coming in and telling you.
No sir you came back in looking for absolution.
And sir while you think that I gave it to you I did not.
Nor did the customer behind you think very highly of you.
You are a thief.
Pure and simple.
You knew at the till the amount was wrong.
You knew when you went outside that it was wrong.
You knew coming back in that you should pay the correct price.
When I said if you felt that that was right to take them at that price I was not giving you permission.
When I wished you a good weekend I did not mean it.
What I was doing in my head was hurling curses at your smug asshat face.
Already thinking about writing this episode up.
For my blog.
Putting your asshattery out there for all and Karma to read.
I was livid.
So livid that when I spoke of it to my supervisor I swore.
It has been a long long long time since that has happened.
I do not swear at work.
I may say damn/hell/shit but never ever do I use the word ‘fuck’.
A little of my aggravation bled through at home.
Discovered that Tember’s idea of cleaning the litter box and mine are two different things.
First he was just putting the cat litter into the genie without looking to see if there was a bag.
So get a garbage bag and give it to Tember to clean up.
Next thing I know he is hollering.
He had not opened the garbage bag so everything was just sitting on top.
I lost my temper slightly.
I did not yell.
But I let him know that I was not impressed.
Like the customer he tried to make me give him absolution for doing a crappy job. (No pun intended)
I did not.
He is going to be cleaning the litter boxes today.
As in scrubbed with cleaner.
And he agreed quite readily to this last night.
Like the customer he knew.
I am writing this on the couch Saturday morning with my coffee and my Thomas cuddling at my side.
When he purrs he rumbles against me.
Yesterday’s annoyances are just that yesterday’s.
Today is whole new day.
Have a wonderful Saturday loves.
Picture via Pinterest