Today has been one of those days.
I have been in a great mood all day long.
Pain level was down to about 2.
I took Motrin before work and put my cream on arm.
Worked really hard to use the right arm as little as possible but after I was done finishing my curbside orders off I went to face the shelves and as I cannot leave a mess I end up tiding the shelves as well.
Plus jumping into till to help with line ups.
And covering my supervisor’s breaks.
At present our weekly special for Air Miles is spend $150 on gift card get 100 bonus Air Miles points.
I get called to Customer Service while K is on her lunch.
I come up to find a lady.
M: Hi how can I help you.
Customer: I came in today to pick up only a couple of items but saw in the flyer about spending $150 get $100.
I shop here all the time.
And I spent over $150 more like $160.
And then I get to the till and they tell me at the end that it was for the gift card.
Can we return order and get gift card?
Me: I would have to return everything first sell you the gift card and then re-ring everything back through the till. That is what you would like me to do?
Customer: Oh you cannot just do something on the till?
Me: No I am sorry I would have to return everything.
Customer: My husband already took the groceries out and is unloading them.
Me: I’m sorry.
Me in my head: How is it my fault you cannot read? You made an assumption and did not fully read the flyer where it talks about the gift cards.
We sell lotto tickets.
Thing is with Covid right now we cannot have pens available for our customers nor can we lend ours.
We would be sanitizing our pens constantly.
We also ask customers to only bring up their winning tickets.
We have had a sign up since the beginning a full year about only bringing winning tickets and having them signed.
Lady standing there with lotto tickets.
Me: Hi how can I help you?
Lady: Check my tickets.
Me: And they are all winners?
Lady: A couple of them are.
Me: I am sorry ma’am you are going to have to check them. I can only take the winners.
Lady: I don’t have time for your silly games.
Grabs the tickets and storms off.
Nothing has changed and obviously she has gone through this before because she said ‘everyone else does it’ as she stomps off.
Not at our store it doesn’t.
Not only that but K asked our lotto rep when they called and everyone else is not doing it.
Everyone should be only taking the winning tickets.
Not rocket science but…..
Last but not least the phone is ringing and no one is able to answer so I go flying down to Customer Service.
Answer the phone and do my thing.
The gentleman on the other end of the phone informed me that he had a deaf person on the line and he would be typing our responses.
He asks me how I like my name.
I tell him I have had it for 48 years pretty attached to it.
He then says once more…..
And how do you write your name?
Who asks how you write your name?
After I was done on the phone I told K what had happened.
What I had said.
And I am laughing as I tell her.
She asked if I had really said that.
I said yes I honestly heard the guy ask me how I liked my name.
We were both laughing we were nearly crying.
Could not stand upright that is how hard we laughed.
And you notice the one thing that I am ending with is the fun one.
Every time I told the story at work I was laughing so hard by the end that the person I was telling was laughing too.
Guys think of it a little differently I think.
They had to think about it before I got a he ha.
But I got one.
I could have let those two put a damper on my day.
But I do not want to do that any more.
I want to focus on the good and try to be tolerant of the bad.
I will not lie I may whine or bitch a bit okay a lot when irritated but I am doing my best to see the good within the bad.
Picture is my own