I have not spoken about our renos recently so I thought today would be a good day.
Also because it was a day I do not care to repeat.
Presently we have 6 tills and Customer Service.
We are missing 3 tiils; 2 express and another full size one.
So there is much congregating of customers.
No one can move through area so we created two lines.
One end was my express lane.
The other end was for my full size tills.
And then just all customers lined up for me.
In one line.
I am directing traffic for the large tills.
I am directing traffic for express lane.
I am directing traffic to customer service.
I was the Great Director!
Surprisingly everyone was amazing.
There was joking around.
I would say loudly that it was only this weekend and next that it would be like this.
That we were missing 5 tills.
And then along she came.
I had a line up going when this woman came out of no where and pulled up to a till.
I walked up to her and politely explained that we had a line up going and I would need for her to wait there.
She glared at me but followed me to the line.
It was not even that the line ups were moving slowly because they were not.
I lead her over to a till and walked away.
I moved a few more people around when I noticed a woman move in behind the woman who was so annoyed with me and my line up.
As I walked up to explain the line up to the lady I hear customer #1 say to her:
She is going to come over and kick your ass over to the end of that line.
I ignored her and smiled at customer #2.
I’m sorry but given that we are short 5 tills we have a line up going. I just need for you to wait there.
Customer #2 did not even kick up a fuss but came with me.
Even said to me later that she thought it was a really good idea to have me standing there and directing people.
That this way there was not congestion, no body was getting angry and things were moving nicely.
Finally customer #1 moves ahead and I was able to bring in another customer behind her.
I turned to walk away and with a smile under my mask said to customer #3:
Thank you so much for waiting and being understanding.
We appreciate that our customers can see we are doing our best with the fact we are short 5 tills.
I caught the eye of customer #1 and walked away.
Next up was the lady who was complaining that we had only six tills.
And the line up was so long.
And why did we not have more tills over here.
Not to sure how many ways I could have said it was only this weekend and next that it would be a problem.
That we were short the 5 tills.
The gentleman behind her starts to chuckle.
What are you doing this for then? he nudged the basket full of gift cards I was working on.
I know right? I really should go get my tool belt and start whipping up more tills right away. But they don’t let me play with the power tools.
The gentleman laughed.
I was very happy when 3:30 finally rolled around.
Picture via Pinterest