I wonder sometimes if people think before they speak. Or if somethings just fly out of their mouths and they are just as surprised as the rest of us.
I really am having difficulties serving people these days. Don’t get me wrong I love doing my curb and helping customers on the floor it is having to go behind the customer service desk and help.
One of our regular customers came to customer service for her lotto and then I rang her through. Logged off the till and walked away. Did not even step out of the area when I was called because another customer wanted lotto. Another regular who apologized and I was like do not worry about it, that is why I am here.
She leaves and I turn and walk away. Around the cabinet when A said Jay another customer would like lotto. I turned back around and plastered my smile on my face.
Me: Hi what can I get for you today?
Are you shitting me? I do not even care if he thought he was being funny given he could see exactly how far I had gotten. I stared at him and asked again what I could get for him. Was there a tone? Probably. Actually I know there was. And then I felt bad for being so bitchy.
I flashed him a smile and did my little spiel. He was very quiet and when I told K she thought that maybe he realized what he had said and how inappropriate it was.
I am finding it harder and harder to bite my tongue at rude behaviour. And my mouth is getting a lot faster than the voice in my head that says Jay do not say that…..cease speaking…..just do not say it. Only I am no longer surprised by what I say.
3 thoughts on “Is It Me?”
I can’t imagine how hard customer service is these days because people really are so rude! However, I worked in the medical field for 22 years, that too took a lot of patience sometimes.
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i do it all the time like why the extra vowel? why do you date the day before the month. i hate customers and i hate it them arseholes honk at my corner. in short moan! bitch! whine! complain! good post .
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I am also in the service industry. You have to expect the occasional asshat to come your way. I excuse behavior like that and chalk it up to lack of something in them that makes them act like that toward me. I help and move on.