I nearly couldn’t. I bit my tongue as hard as I could because the customer would have gone screaming to my boss. But seriously?????
I get that produce is expensive. Guess what? I buy the same produce and groceries everyone else does. And I carefully look at the signs for pricing. Granted I also work in a grocery store but it should not make a difference. Please read the label/sign. It is not difficult.
The phone was ringing and I answered it. Needless to say I wished I hadn’t.
Me: Thank you for calling…..this is Jay-lyn how may I help you?
C: I sent my husband in for produce and he came home with $29 in cherries and $15 in grapes is that right?
Me: Yes ma’am. Cherries right now are $17.41/kg. And grapes are $12.10/kg.
C: Those prices are ridiculous. They were half that price at Wal-mart last week.
Me: Well we are not the ones who set the price.
C: Well I am going to return this fruit. We live out of town.
Me (in my head): Are you fucking kidding me? It’s our fault that your husband can’t read? How is this our fault? (What I actually said out loud): Could you hold please?
I went into the boss’ office and explained the situation to him. Truth is we would not be able to resell the product, it would have to be thrown out. And as well they live out of town. Decision made was that we would refund the customer half the price. This time only.
Interestingly after I told the customer this she tried very hard to get me off the phone. However I needed to get her name and number. The amount of weight and the total dollar value.
Me: Also please be aware that while our signs are in lbs they ring through at kg’s. If you could let your husband know…..
C: I have already talked to him. He knows.
When I got off the phone there was no one there to tell. And the boss would not take kindly to what I was saying in my head. What I wanted to say.
Me: Next time your husband may want to read the signs a little more carefully. Also to maybe question why two items cost $49 something. I don’t know but his stupidity should not be our fault.
Instead I kept that to myself and wrote it here instead.
But seriously, who is so entitled that they think they should be reimbursed because of a mistake made by her husband?
We had the same issue yesterday. Woman sent in her husband and he came home with the wrong cottage cheese. She came back yelling and screaming that she had sent the container and how stupid could he be. I heard and I was the one who helped her husband and went over to talk to her.
She was having none of that. She had sent the container in with him and the stupid boy on the floor sent him home with the wrong cottage cheese. I explained that he had not had an empty container with him. That was because he left it on the shelf!
Guess what? Those four things of cottage cheese that were purchased by mistake, all in the garbage. We are unable to resell due to food safety regulations.
No one seems to care. It isn’t their money going into the garbage.