What Just Happened Here?

Yesterday was a good day.
And despite the tale I am about to relay here it stayed a good day.
I would like to say though that I am really proud of myself.
Usually I would ruminate and fret over an incident like this.
Not this time.
As a matter of fact I had forgotten about it by the time I got home and never even told T about it.
That is a big step for me.
It means that the change K and I  have been working on is taking effect.
In both of us.
Let me set the stage:
I was called to customer service because someone wanted to purchase lottery.
A regular customer and I easily was able to handle his request.
This woman comes barreling passed all the people standing at check out one and strides up to customer service.
Puts her four items down and realizes that one of the items is not to her liking so she will not take it.
Fine no problem I can put it back.
We do however have rules with regards to customer service and line ups at check out one.
Unless you are purchasing lottery you have to wait with everyone else in the line up at check out one.
We then work our way through taking the next customer in line.
Me: Hi are you purchasing lottery?
C: No just these three items.
Me: I’m sorry. You just need to wait in the line up at check out one and I work from there.
C: Everyone else lets me go through here. I only have three items!
Me: I’m sorry we have some new staff and they are not all aware of that. I will make sure to let our supervisor know. But you will have to wait at check out one.
C: But everyone else lets me go through here.
I was already walking away to go and get my next customer.
You tell me everyone else lets you do it?
Time to haul the sign out and have a conversation with all the fricken new people tromping in and out of customer service.
K finishes at check out two and comes back over to customer service.
C is at the floral counter.
I finish with my one customer and go to get the Woman.
As I walked passed K to get her I muttered for her to please stay.
She looked at me a little funny but did so.
Smiling I beckoned the customer over with a smile on my face.
Now bear in mind that she has had to wait maybe 2 minutes.
Maybe.
Customer: What just happened here?
Me: Did you find everything?
Customer: What just happened here? That was bogus.
Me: M’am we always…..
Customer (interrupting me) : I  don’t want to talk to you. This is bogus. Everyone else lets me go through here without waiting.
Me: M’am
Customer: I said don’t talk to me.
Me (a little sharp): M’am we do this to make it fair for all of our custoers.
Customer: I don’t want to talk to you and it is bogus.
Me (through gritted teeth with a smile): You have a fabulous afternoon.
She strode off without a word to me.
C immediately told me I had done nothing wrong.
Not to worry about it.
K asked me what had happened and I explained it to her.
The kicker is neither K nor myself recognized her.
For everyone else to let you do it yet we have never served you seems a little off.
We are both there 40 hours a week.
I kept my cool.
As I am writing this I am thinking that previous me would have been snarling and chomping at the bit to tell her off.
But you know what?
She so is not worth the time or effort.
And it gives her power over me.
Instead I will write about her.
Put her actions out there to the universe.
Ridicule her with my writing for all to see. (Maybe not right but I never said there was not a little evil in me) 🙂
Imagine that conversation over the dinner table later that night:
Can you believe she made me wait in line? Me!
I just cannot believe it dear. Did you not tell her who you were?
She should know how important I am. Everyone else does.
©Nov. 24/21
Picture via Pinterest

Karen Rides Again

My boss is pretty positive that Karen has some serious jealousy issues regarding me and we cannot figure it out.
I cannot figure it out.
Despite the fact that she is not my favorite person at all I have always been nice and friendly to her.
Do I have my issues regarding her and how she is?
Yes.
Do I bitch about her to everyone?
No.
Well maybe a little.
Not everyone but my supervisor.
She is right up in my business.
Asking me what I am doing.
How many orders do I have.
Staring at me when I am on floor and she is in a till.
Making comments about me which I can see her do but pay no attention to.
I am not stupid.
Forever trying to catch me on something.
Last Thursday she made a comment to the supervisor on and said supervisor calls me immediately after and both stand staring at me as she asks if I will cover her lunch.
Me: Absolutely. I have no issues with that.
Sup: Okay great.
Me: I will still be on the floor unless it gets really busy. I only answer pages for K when she is on break.
Sup: Oh.
Yeah oh this.
Friday K asked me to cover her lunch.
To close down my till and work in CS.
Next thing I know all hell is breaking loose.
Karen went storming into see K on her break.
Karen: I have nothing to do and Jay is in CS. I don’t think that I should have to open up at checkout 3 while she is in CS.
K: It is not busy enough for 3 to be going. And I asked Jay to shut down and do my break.
Karen: Oh why? Was she whining to you about her shoulder hurting?
K: No again Karen I asked her to shut down and cover my break.
Karen: Well what am I suppose to do?
K: I am sure you can find something.
I have only included the pertinent part to this conversation.
As K told me I took a deep breath and let it out.
I was done with this.
Now I cannot go to Karen and outright confront.
But I can make things a little uncomfortable for her.
The following is what I have asked K to say to Karen the next time that she comes to complain about me and she has agreed to do so.
Karen you seem to be having a lot of issues with Jay of late. I think that the three of us should sit down and work this out. It cannot continue going on this way.
Do I think that she will agree to sit down?
No.
But maybe she will start to think twice before making petty complaints about me.
I have warned K that if I do happen to overhear Karen making any comments to me to other staff there will be words.
Big words that insult and confuse.
She is a Karen after all.
©July 26/21
Picture is my own