It has become very apparent to me that people do not listen when you speak to them. We bag our customers groceries. They bring in their bags and we bag in those to. I love bagging for my customers.
However the passed two Saturdays I have noticed how little people will listen when I am talking to them.
Me: Hi you found everything you were looking for today?
Customer: Yes thank you.
Me: I see you have bags would you like me to bag for you?
Customer: No I do not need to buy any bags I have my own.
Now before I would smile and repeat my question. These passed two Saturdays that is not what I did. I stop with the groceries and look down the belt at them until they realize that I am not scanning their food.
Me: I did not ask you if you had bags, I asked if I could bag for you.
99% apologize and hand me their bags. There is 1% that ignore me and that is fine. And then there is this rare speciman.
Me: Hi how are you today? You found everything you were looking for?
Customer: I am great thank you and yes I found what I was looking for.
Me: Would you like me to bag for you today?
Customer: No that is okay I can bag myself.
I almost fell over. And I even mentioned it to him. He was really surprised by the fact that people are not listening.
I have customers who think that I do not hear them. They are wrong. Several times I have asked how they are doing and they say not good today. And I will look at them quizically and repeat what they have said back to them.
Me: I’m sorry did you say that you were not doing well today?
Customer: Oh I didn’t think you people listened.
I shake my head and smile. At least I listen.
Picture via Pinterest