What Just Happened Here?

Yesterday was a good day.
And despite the tale I am about to relay here it stayed a good day.
I would like to say though that I am really proud of myself.
Usually I would ruminate and fret over an incident like this.
Not this time.
As a matter of fact I had forgotten about it by the time I got home and never even told T about it.
That is a big step for me.
It means that the change K and I  have been working on is taking effect.
In both of us.
Let me set the stage:
I was called to customer service because someone wanted to purchase lottery.
A regular customer and I easily was able to handle his request.
This woman comes barreling passed all the people standing at check out one and strides up to customer service.
Puts her four items down and realizes that one of the items is not to her liking so she will not take it.
Fine no problem I can put it back.
We do however have rules with regards to customer service and line ups at check out one.
Unless you are purchasing lottery you have to wait with everyone else in the line up at check out one.
We then work our way through taking the next customer in line.
Me: Hi are you purchasing lottery?
C: No just these three items.
Me: I’m sorry. You just need to wait in the line up at check out one and I work from there.
C: Everyone else lets me go through here. I only have three items!
Me: I’m sorry we have some new staff and they are not all aware of that. I will make sure to let our supervisor know. But you will have to wait at check out one.
C: But everyone else lets me go through here.
I was already walking away to go and get my next customer.
You tell me everyone else lets you do it?
Time to haul the sign out and have a conversation with all the fricken new people tromping in and out of customer service.
K finishes at check out two and comes back over to customer service.
C is at the floral counter.
I finish with my one customer and go to get the Woman.
As I walked passed K to get her I muttered for her to please stay.
She looked at me a little funny but did so.
Smiling I beckoned the customer over with a smile on my face.
Now bear in mind that she has had to wait maybe 2 minutes.
Maybe.
Customer: What just happened here?
Me: Did you find everything?
Customer: What just happened here? That was bogus.
Me: M’am we always…..
Customer (interrupting me) : I  don’t want to talk to you. This is bogus. Everyone else lets me go through here without waiting.
Me: M’am
Customer: I said don’t talk to me.
Me (a little sharp): M’am we do this to make it fair for all of our custoers.
Customer: I don’t want to talk to you and it is bogus.
Me (through gritted teeth with a smile): You have a fabulous afternoon.
She strode off without a word to me.
C immediately told me I had done nothing wrong.
Not to worry about it.
K asked me what had happened and I explained it to her.
The kicker is neither K nor myself recognized her.
For everyone else to let you do it yet we have never served you seems a little off.
We are both there 40 hours a week.
I kept my cool.
As I am writing this I am thinking that previous me would have been snarling and chomping at the bit to tell her off.
But you know what?
She so is not worth the time or effort.
And it gives her power over me.
Instead I will write about her.
Put her actions out there to the universe.
Ridicule her with my writing for all to see. (Maybe not right but I never said there was not a little evil in me) 🙂
Imagine that conversation over the dinner table later that night:
Can you believe she made me wait in line? Me!
I just cannot believe it dear. Did you not tell her who you were?
She should know how important I am. Everyone else does.
©Nov. 24/21
Picture via Pinterest

Can I Catch a Thief?

I could.
If not stuck in a till or on the phone.
I have an unusual talent.
I can spot shoplifters.
That’s right.
Awesome talent to go along with the one where my thumb is always over the barcode when I cannot find it.
Not sure if it is because they have a furtive air about them but I have been known to alert management to the individual and stop several hundreds of dollars worth of groceries from being absconded with.
These last two times I have not been as lucky.
The first time I was in checkout #1.
Our express till.
I am talking to my customer when I notice a woman scarfing her food down.
And when I say scarfing-one hand held the box the other hand was shoveling it into her mouth.
Another woman came up and she was offered some of the meal.
Not much daintier that one.
Something about them set my radar atwitching.
Called to the supervisor at CS and indicated my suspicions.
The two women I was watching come from a religious sect that is in and around us.
They are notorious for shop lifting/returning stolen product etc.
Pious.
Devout.
Thieves.
This is their reputation throughout.
And I have had instances of them attempting to return stolen product.
Or product that is outdated.
I was talking with my customer when I spotted the two women walking confidentially towards the door.
I glanced over at CS and the supervisor was three deep in customers.
And helplessly I watched the two women leave the store.
Do I think that they might have paid?
No not in the least.
And it was all in the way she was eating.
If there had been a trough she would have dived right on in there.
Maybe she was eating something forbidden?
Chicken wings/french fries/onion rings I just do not know but I doubt it.
The customer I was serving at the time had also noticed the gobbling of food.
She also watched in amazement as they left the store.
Yesterday I needed to call my customer about something and stopped at customer service to use the phone.
Yes I have a phone however it is spotty at best.
Some days it works really well and others not so much so.
There was an elderly gentleman standing there and I say excuse me please I need to use the phone.
He looks at me and I dialed the phone.
He looked at me more.
And more.
Finished my call and asked if I could help him.
He said yes he wanted to exchange his water bottles.
I said ok and went behind the counter to get him the cards.
The phone rang and I answered it looking in the cupboard to pull out two water bottle cards.
I am listening to the customer talk when I see the elderly gentleman walk out the door.
Pushing a cart with two full water bottles in it.
I could only stand there amazed as he kept going.
I could not hang up on the customer and I am sure that my face was looking quite incredulous.
Again I am not the only one who noticed this.
Another customer shrugged and thought maybe he might return.
He never did.
I mentioned the episodes to our assistant manager.
Told him I needed a lasso like Wonder Woman.
Not for truth telling but for thief taking.
Jay the Thief Taker has a nice ring to it.
©Nov. 16/21
Picture via Pinterest